Refund Policy

Return & Refund Policy

At Zunavireo, we want you to be fully satisfied with your purchase. If you are not happy with your order, you may request a return under the conditions outlined below.

Return Window

We offer a 7-day return policy. This means you have 7 days from the date you receive your order to request a return.

After this period, we unfortunately cannot accept return requests, except where otherwise required by applicable law.

Eligibility for Returns

To be eligible for a return, your item must meet all of the following conditions:

• The item must be unused, unworn, and in its original condition.
• All original tags must be attached.
• The item must be returned in its original packaging.
• Proof of purchase, such as an order confirmation or receipt, is required.

How to Request a Return

To start a return, please contact our support team at:

Email: contact@zunavireo.com

Once your request is approved, you will receive instructions on how and where to send your item.

Items sent back without prior approval may not be accepted, except where otherwise required by applicable law.

Return Address

After approval, please send your return to the address provided by our customer support team.

Business Address:

Zunavireo Returns
30 N Gould St
Sheridan, WY 82801
United States

Please make sure your order number is clearly marked on the package. Do not send any items back before receiving return instructions from our support team.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item is:

• Defective
• Damaged
• Incorrect

Please contact us as soon as possible at contact@zunavireo.com so we can assess the issue and work toward an appropriate resolution.

Where possible, please include your order number and clear photographs of the item and any damage.

Non-Returnable Items

Certain items may not be eligible for return, subject to applicable consumer protection laws. These may include:

• Sale or clearance items, where legally permitted to be excluded from returns.
• Gift cards, except where otherwise required by law.
• Items that have been used, altered, or damaged after delivery through improper handling.

If you are unsure whether your item is eligible for a return, please contact us before sending it back.

Nothing in this policy limits any mandatory consumer rights that may apply to your purchase.

Exchanges

We do not offer direct exchanges.

Where permitted by applicable law, the fastest way to receive a replacement is to return your eligible item for a refund and place a new order once your refund or return has been confirmed.

If you receive a defective, damaged, or incorrect item, please contact our support team for assistance.

European Union Right of Withdrawal

If you are a consumer residing in the European Union and your purchase is covered by applicable EU consumer protection legislation, you generally have the right to withdraw from an eligible distance contract within 14 days of receiving the goods, without giving a reason.

Certain statutory exceptions may apply.

Where the right of withdrawal applies, this statutory right is separate from our voluntary 7-day return policy. You may exercise your legal rights in accordance with the applicable legislation.

To request a return or exercise your right of withdrawal, please contact us at contact@zunavireo.com.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days, unless a different timeframe is required by applicable law.

Please note that your bank or payment provider may require additional time to process the refund and make the funds available in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at contact@zunavireo.com.

Contact

If you have any questions regarding returns or refunds, please contact us using the following details:

Company: Zunavireo

Email: contact@zunavireo.com

Phone: +1 3074459446

Business Address:
30 N Gould St
Sheridan, WY 82801
United States